Refund policy

Thank you for subscribing to Spirit Drop. We work hard to curate and ship high-quality craft boxes. Because of the nature of subscription / limited-run boxes and advance ordering, our policy is as follows:

1. All sales are final / non-returnable

  • Due to the curated and perishable/consumable nature of craft supplies, and because boxes are shipped on a fixed schedule, we do not accept returns of entire boxes once shipped (or once the ordering window for that month has closed).
  • If you receive a box that is incorrect, defective, or missing items, we will work with you to remedy (see below).
  • We encourage customers to review policies before subscribing or placing order so they understand that the box contents are non-returnable.

2. Damaged, defective, or missing items

We want you to be happy. If a box arrives and an item is:

  • Damaged in transit
  • Defective / flawed in a significant way
  • Missing components that make the craft unusable

Then:

1. Please email us at hello@shopspiritdrop.com within 7 days of delivery with:

  • Your order number
  • Photos of the box, packaging, and the damaged/missing item(s)
  • Description of the problem

2. After verifying, we will offer one of the following (at our discretion):

  • Replacement of the damaged / missing items (shipped at no cost)
  • Partial refund or store credit for the affected portion
  • In rare cases, a full refund (if the issue is severe and we cannot remedy)
  • We may require you to return the flawed item (if practical), but we will cover return shipping costs in that case.

3. Cancellation, skipping, or pausing future boxes

  • You may cancel your subscription or skip a future box before the order cutoff date (for that box). After the cutoff, the box will be processed/shipped and we cannot cancel or refund that month’s box.
  • Please log into your account or contact support to make changes.
  • If you cancel mid-subscription (for multi-month plans), you may receive a refund (or credit) for future unshipped boxes, minus any fees or discounts, if allowed under your plan structure.

4. Refunds and credits

  • Refunds, when granted, will generally be issued to the original payment method or as store credit (your choice, where possible).
  • Processing time: once approved, allow 5–10 business days for the refund to appear, depending on your bank/payment provider.
  • If the refund is less than the original paid amount (because only part is affected), we will clearly communicate that amount to you.
  • Under no circumstances will we issue refunds for “changed mind” after shipment or after the cutoff date (unless a defect is involved).