Shipping policy

This policy describes how your boxes are fulfilled and shipped, and what you can expect.

1. Ordering period and shipment schedule

  • Each craft box has an order window (e.g., orders must be placed by the last day of the prior month, or by the 5th of the current month.
  • After the order window closes, we finalize the box contents, pack, and prepare them for shipping.
  • Boxes are shipped by the 10th of each month (or the first available business day after).
  • Because of this fixed schedule, we cannot accept late orders for that month’s box - orders placed after the cutoff will roll to the next month’s box.

2. Shipping rates, carriers, and zones

  • We use [e.g. USPS, UPS, FedEx, etc.] for domestic shipping.
  • Shipping costs are:
      • Flat rate shipping is included in the price of every box.  If for some reason you need your box expedited, please email us at hello@shopspiritdrop.com
      • For international orders (if applicable), additional shipping and customs fees may apply, and those are the responsibility of the customer.
  • Transit times: once shipped, typical arrival is 3–7 business days (depending on destination).
  • We provide tracking numbers when packages are shipped, and will email them to you.

3. Delivery problems, lost or delayed packages

  • If your tracking shows that a box is lost (not delivered) or significantly delayed, please contact us within 14 days of the original estimated delivery date.
  • We will file a claim with the carrier and work with you to either replace the box (if stock allows) or issue a remedy (credit or partial refund) if the carrier accepts liability.
  • Please inspect your box immediately upon arrival. If damage is visible to the external packaging, please note it with the carrier (if possible) before opening.
  • In some cases (especially with rural or remote addresses), delays beyond our control may occur; we are not responsible for carrier-level constraints (e.g. weather, shipping company delays, customs holdups).

4. Shipping limitations / exclusions

  • Currently, we ship to the United States only.
  • We do not ship to P.O. boxes / APO / FPO (or note any restrictions) if your carrier doesn’t support those.
  • If a customer provides an incorrect or undeliverable address, we are not responsible for returned packages and may charge a reshipment fee to resend.